Privacy Policy

Effective Date: 1/1/2025

At Barnakle Window Cleaning ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website or services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of personal information when you engage with our services or visit our website:

Personal Identification Information: This includes your name, address, phone number, email address, and any other details you provide during communication or service requests.

Payment Information: We collect your payment details (such as credit card information) for billing purposes, processed securely via third-party payment processors.

Service-Related Information: Details about the window cleaning services you request, including your address, type of service (e.g., standard cleaning, deep cleaning), and any special instructions you provide.

Communication Information: Any communications between you and Barnakle Window Cleaning, including emails, phone calls, and messages via our website or social media platforms.

Technical Information: This includes your IP address, device type, browser information, and information collected through cookies (see Section 6 below).

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To schedule, perform, and manage the window cleaning services you request.

To Communicate: To confirm appointments, follow up after service, provide customer support, and respond to inquiries.

To Process Payments: To securely process payments for the services rendered.

To Improve Our Services: To monitor, improve, and enhance the quality of our services, including customer feedback and service requests.

For Marketing: With your consent, we may send promotional materials, special offers, or updates related to our services. You can opt out of marketing communications at any time.

For Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as responding to legal requests.

3. How We Protect Your Information

We take the protection of your personal information seriously and implement a variety of security measures to maintain its confidentiality. These include:

Encryption: Our website uses SSL (Secure Sockets Layer) encryption to ensure that all data transmitted between you and our site is secure.

Secure Data Storage: We store your personal information in secure, password-protected systems, and access is limited to authorized personnel only.

Third-Party Services: If you make a payment or interact with third-party services through our website, those providers handle your payment information securely.

While we use reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following situations:

Service Providers: We may share your information with trusted third-party providers who assist in performing our services, such as payment processors or customer support services.

Legal Obligations: We may disclose your information to comply with applicable laws, regulations, or legal processes (e.g., court orders, subpoenas).

Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you of any such change.

5. Your Rights and Choices

You have certain rights concerning your personal information. Depending on your jurisdiction, these rights may include:

Access: You can request to view the personal information we hold about you.

Correction: You can request to correct any inaccurate or outdated information.

Deletion: You can request that we delete your personal information, subject to certain legal and business requirements.

Marketing Opt-Out: You can opt-out of receiving promotional emails and marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

Data Portability: You may request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email address] or use the contact form on our website.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us:

Remember your preferences and settings

Track website usage to improve site functionality and services

Provide personalized content and offers (with your consent)

You can control cookies through your browser settings. However, please note that disabling cookies may impact your experience on our website and some features may not function properly.

7. Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with an updated effective date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us:

Barnakle Window Cleaning
Email: barnaklebill@gmail.com
Phone: (949) 385-1117